At Alysia Caring (Aspen Manor) Limited, trading as Aspen Manor Care Home, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with us.

Aspen Manor Care Home is operated by Alysia Caring (Aspen Manor) Limited, a registered care provider in the UK. We are the data controller responsible for your personal data.

We may collect and process the following types of personal data:

• Contact Information – Name, email address, phone number, postal address.

• Enquiry Details – Information you provide when contacting us via forms, email, or phone.

• Marketing Preferences – Your choices regarding receiving updates or newsletters.

• Technical Data – IP address, browser type, device information, and usage data collected via cookies.

We collect data through:

• Website contact forms and enquiry submissions.

• Email or telephone communications.

• Newsletter sign-ups or brochure requests.

• Cookies and analytics tools when you browse our website.

We use your personal data to:

• Respond to your enquiries and provide requested information.

• Send you updates, newsletters, or event invitations (with your consent).

• Improve our website and services through analytics.

• Comply with legal and regulatory obligations.

We process your data based on:

• Consent: For marketing communications and optional updates.

• Legitimate Interests: To respond to enquiries and improve our services.

• Legal Obligation: To comply with applicable laws and regulations.

We may share your data with:

• IT and website service providers for operational purposes.

• Legal or regulatory authorities when required by law.

• Our investors or funders under confidentiality agreements.

• To help improve our customer experience and manage enquiries effectively, we may share the information you provide with carefully selected partners. When appointed to do so, our selected partners may support us by: Monitoring and improving enquiry follow-up; Carrying out quality checks and mystery shopping; Gathering feedback from recent enquiries; Assisting with enquiry handling and communication. Calls may also be recorded for training and monitoring purposes. Selected partners will only process your information in accordance with our instructions, solely for the above purposes. They will securely delete your data when it is no longer required .

We do not sell or rent your personal data to third parties.

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

We retain your personal data only as long as necessary for the purposes outlined in this policy. If you unsubscribe from communications, we will retain your contact details in a suppression list to respect your preferences.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data (“right to be forgotten”).

• Object to or restrict processing of your data.

• Request data portability.

• Withdraw consent at any time.

• Lodge a complaint with the Information Commissioner’s Office (ICO).

We implement appropriate technical and organisational measures to protect your data from unauthorized access, loss, or misuse.

We use cookies to enhance your experience on our website. For more information, please see our Cookies Policy.

If you have any questions or wish to exercise your rights, please contact us on info@aspenmanorcarehome.co.uk or write to us at Alysia Caring (Aspen Manor) Limited, Southgate Office Village – Block F, 288 Chase Road, London N14 6HF.

To help improve our customer experience and manage enquiries effectively, we may share the information you provide (by phone or email) with our selected partners. When appointed to do so, our selected partners may support us by: Monitoring and improving enquiry follow-up; Carrying out quality checks and mystery shopping; Gathering feedback from recent enquiries; Assisting with enquiry handling and communication. Calls may also be recorded for training and monitoring purposes. Selected partners will only process your information in accordance with our instructions, solely for the above purposes. They will securely delete your data when it is no longer required.