Staff are very professional and attentive from the receptionist all the way through to the cleaners. The Customer Relationship Manager is very approachable and hands-on, taking any queries on board and acting effectively. Mum has settled well and appears happy and content. As a family, we can relax knowing that she is being very well looked after. Aspen Manor is very bright, clean, hotel standard, modern, and a p

Aspen Manor is a bright, modern care home with various areas for residents and visitors to enjoy. The bedrooms and bathrooms are cleaned daily and residents become part of a caring, well-run community. The staff on reception understand the needs of the residents and cater accordingly. By 5pm the "front of house" staff finish and the evening staff have less knowledge of needs.

Aspen Manor has a great staff of professional caring people that work together and deal with all the issues to manage the best quality of life - elderly or adult needing care. The staff are really great, very responsive to feedback and family input is integral to the care package. I feel very fortunate to have Aspen Manor to be available and provide much-needed residential care at a critical time for our family.

The home is very friendly and welcoming. We find the care given to my mother and father very good and the staff are very caring. We are always informed when there are any issues. However, we would welcome a regular update on my parents' well-being and care. Currently, we have to ring or speak to the home to find out how they are doing and what treatment they are receiving.

The care my father was given was excellent. The care, compassion and understanding demonstrated by the staff helped reassure my father that he would be happy at Aspen Manor when he first arrived, and this continued for the fifteen months he stayed at the home. In his last few months, the attention to detail in making sure he was always comfortable was obvious and greatly appreciated by our family. I highly recommend Aspen Manor.

Aspen Manor is an outstanding care home in every aspect. It does not have the look or feel of a conventional home and looks more like large apartments on the outside and a modern 5-star hotel on the inside. My mum (who was reluctant to go into any home) loves it at Aspen Manor. She is treated like family by everyone and has made some great friends. I have seen how well my mother is cared for and she always sends positive texts about how well she is looked after.

The home is still new, so it is very clean and beautifully appointed. But physical environments alone do not make a great care home - it is the people who work inside that are the real strength of Aspen Manor. From reception, accounts, carers, caterers, and nurses. They are cheerful, helpful, kind, and experienced. It would be easy to single out one or two who really impressed but they are very much a team - and the whole is definitely greater than the sum of the parts.

Good quality support by well-trained staff. Accommodation is simple but comfortable and well-maintained. The food is appropriate and variable. I arrived with fairly low expectations but I was quite impressed by the effort constantly evident.

All staff helpful, friendly and caring, rooms very comfortable, and as much like home as it is possible to be. Activities available for those who want them. Food very well cooked. In fact a very safe place for anyone who is no longer as mobile as normal.

My wife was admitted for 1 week of respite care for her Alzheimer’s condition. This was the first time she has been at a care home. From her initial admission up until me picking her up 7 days later, she has received excellent care and support. The carers even managed to get her to mix with the other residents during meal times. My wife has not wanted to mix with strangers for some months now. The home is modern and spotlessly clean. All of the staff I met or spoke to on the phone were friendly, professional and were able to answer all questions. I will happily use this home again when she next has a period or respite.